Last updated: October 04, 2024
This Privacy Policy describes how Reliant Services Inc. (“Company”, “We”, “Us”, or “Our”) collects, uses, and protects your information when you visit our website or use our services (“Service”).
By using the Service, You consent to the practices described in this Privacy Policy.
1. Interpretation & Definitions
Company refers to Reliant Services Inc., located in San Diego, California, United States.
Personal Data means any information relating to an identified or identifiable individual.
Usage Data refers to data collected automatically from interaction with the Service.
Device means any device capable of accessing the Service.
Website refers to Reliant Services Inc., accessible from www.getreliantservices.com
2. Information We Collect
We may collect the following Personal Data:
- Name
- Email address
- Phone number
- Address (City, State, ZIP/Postal Code)
- Usage Data (IP address, browser type, etc.)
We may also collect information automatically when you access the Service.
3. Tracking Technologies & Cookies
We use Cookies and similar technologies to track activity on our Service and store usage information.
You may disable cookies through your browser settings. Some features of the Service may not function without them.
4. How We Use Your Personal Data
We use Personal Data for purposes including:
- Providing and maintaining our Service
- Managing Your account
- Contacting You regarding account updates, services, or support
- Providing promotional or marketing messages (if opted in)
- Responding to inquiries
- Improving our Service and user experience
- Security and fraud prevention
- Compliance with legal obligations
5. Mobile Information Policy & SMS Communications
Reliant Services Inc. may communicate with you via SMS text messages for purposes including appointment confirmations, service updates, estimates, and follow-ups related to your inquiry.
How We Collect SMS Consent
When you submit a form on our website or contact us directly, you may provide your mobile phone number. By providing your number and requesting a quote or service, you agree that Reliant Services Inc. may contact you via SMS regarding your inquiry.
Message Frequency
Message frequency varies based on your interactions with us and the status of your service request.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan.
How to Opt Out
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further texts will be sent.
How to Get Help
Reply HELP to any message for assistance, or contact us directly at [email protected] or (619) 324-3151.
Data Sharing
No mobile information, SMS opt-in data, or consent will be shared with third parties or affiliates for marketing or promotional purposes. This information is shared only with vendors and service providers required to transmit SMS messages on our behalf. All other categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent.
6. Sharing of Your Personal Data
We may share your personal information only with:
Service Providers assisting in operating our Service
Vendors assisting with secure messaging or communication services
Compliance and legal authorities when required
During business transfers (merger, acquisition)
We do not sell or share any mobile information or SMS opt-in data for marketing purposes.
If any personal data is shared for operational reasons, the following applies:
All shared data excludes mobile phone numbers, text messaging opt-in data, and consent. These will not be shared with third parties except for aggregators and providers of text messaging services.
7. Retention of Personal Data
We retain data only for as long as necessary for operational, legal, or security purposes.
Usage Data may be retained longer when required for analytics or system security.
8. Transfer of Personal Data
Your information may be processed outside your state or country.
We ensure adequate data protection safeguards are in place for all transfers.
9. Deleting Your Personal Data
You may request deletion, correction, or access to your Personal Data by contacting us.
We may retain information where legally required.
10. Disclosure in Special Circumstances
We may disclose Personal Data when required to:
Comply with legal obligations
Protect Company rights
Prevent wrongdoing
Ensure public safety
Respond to lawful government requests
11. Security of Personal Data
We use commercially acceptable methods to secure your information.
However, no method of transmission over the Internet is 100% secure.
12. Children’s Privacy
We do not knowingly collect information from anyone under 13.
Contact us if you believe a child has submitted Personal Data.
13. Links to Other Websites
We are not responsible for third-party websites linked from our Service.
We encourage reviewing the privacy policies of any external sites.
14. Changes to This Privacy Policy
We may update this Privacy Policy and will notify You by updating the “Last updated” date and by posting revised content on this page.
15. Contact Us
If you have any questions, contact us at:
Website: www.getreliantservices.com
Email: [email protected]